Support

FreeBSD support is easy.

When you team up with our FreeBSD experts.

Expert FreeBSD Support. Anytime, anywhere.

Your FreeBSD goals are ours to support and enable. The journey we build together is meant to help you grow and care for your infrastructure in a simple and painless way. Whether this is your first time working with FreeBSD or expanding your IT infrastructures, we can help at every chapter of your story. We understand your need for enterprise support but more importantly, we understand the need for a partnership.

Monthly Subscription

The monthly subscription is designed for small-to-medium enterprises that need just a little bit of help to accelerate their FreeBSD or ZFS infrastructure. Either because you’re scoping some work, or because you’re looking for a bit of advice, the Klara Monthly Subscription gives you the flexibility to do it all: increase the amount of hours, reduce, negotiate your budget and so much more. It is our most flexible offering, and it’s the easier way to get on board with us!

Enterprise Subscription

SLA-driven, and aimed at our most demanding customers with the most challenging infrastructures, the enterprise subscription is a “catch-all” for all your FreeBSD and ZFS needs. Help during priority 1 incidents, active incident resolution, focus on continuity, reliability and infrastructure resilience, that’s where this subscription comes in handy. As part of the subscription, you also benefit from one of our Technical Account Managers (TAM) service every month.

Limited time only!

Take advantage of support packages, and accelerate your business with our Klara Monthly Support Subscription!

Get world-class FreeBSD support, for a fraction of the price today

Frequently Asked Questions


Most frequently asked questions from our customers and potential customers alike. Don’t find an answer here? Don’t hesitate to contact us.

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Monthly Subscription

Q1. How many hours in a subscription?

To make it easy – we start with a minimum of 5 hours per month. If that is not enough, we can adjust it to fit your needs.  

Q2. Are all FreeBSD and ZFS tasks included in the subscription?

Yes, both FreeBSD and ZFS are fully covered by the scope of the monthly subscription.

Q3. Can I use the monthly subscription for small projects or deployments?

The simple answer is: it depends. Usually, the risk is that projects or deployments run over budget, and the subscription has a fixed amount of hours. However, we are here to help, if you have an idea about a project that should be covered, let us know and we will work with you.

Q4. Does the monthly subscription cover sysadmin tasks or patch development?

The retainer is a catch-all for your FreeBSD infrastructure needs. Whether you’re using the retainer for tweaking your ZFS infrastructure, or fixing a bug that had been a thorn in your team’s back for a bit too long.

Q5. Does the monthly subscription cover upstreaming?

Yes.

Q6. How often can I change my subscription model?

We want our customers to take advantage of their subscription, so we need a bit of a learning curve. We advise changing the subscription model no more often than 3 months in order to allow our team to understand your needs.

Enterprise Subscription

Q1. What type of support do I need?

As soon as you reach out to us, we will try to understand about your infrastructure and work together with your technical and business teams to develop a support scheme that works for your environment.

Q2. Do you offer full 24/7 support?

For specific scenarios, yes. Our focus is on the right level of expertise for our customers, so depending on the type of challenges you have in your infrastructure, we will look at what kind of 24/7 support you need.

Q3. Does the enterprise subscription offer access to development services?

We can always work on a package that combines different services from our offering. This ranges from combining personalised support with development services but also 24/7 support and TAM services.

Q4. When do I need an Enterprise Subscription?

Usually, if you are looking for an outsourcing-type partnership, or even partial outsourcing. We are here to become your FreeBSD partner, thus, the Enterprise Subscription becomes truly useful when it can take over day-to-day operations, not only Priority-1 incident response.

Accelerate your FreeBSD Infrastructure