Support

Expert FreeBSD Support.

Anytime. Anywhere.

Your FreeBSD goals are ours to support and enable. The journey we build together is meant to help you grow and care for your infrastructure in a simple and painless way.

Whether this is your first time working with FreeBSD or expanding your IT infrastructures, we can help at every chapter of your story. We understand your need for enterprise support but more importantly, we understand the need for a partnership.

Get a Klara Subscription for Your Infrastructure

Our subscription ensures that you have access to our exceptional professional team, at any time. You commit to a fixed number of hours every month, we define together the scope and activities that will be the focus of the retainer and our team will always be ready to receive your requests. 

Read our short Q&A below to find out more about how it works.

Q1. How many hours in a subscription?

To make it easy – we start with a minimum of 5 hours per month. If that is not enough, we can adjust it to fit your needs. Renegotiation is as easy as talking to one of our technical account managers.  

Claim your free assessment now and see what kind of subscription would suit your team.

Q2. Does a subscription cover smaller projects?

Of course! We usually advise you to keep small projects up to 10 hours. However, when the project is too big to be handled in a retainer, we will analyse together what kind of project would fit your situation better.

You can even use the subscription as an entry to our larger offering.

Q3. How about sysadmin or patches?

The retainer is a catch-all for your FreeBSD infrastructure needs. Whether you’re using the retainer for tweaking your ZFS infrastructure, or fixing a bug that had been a thorn in your team’s back for a bit too long.

Even a small patch that needs to be upstreamed.

Support Your Business with our Enterprise Support

Our support team works directly with the best FreeBSD engineers to quickly turn your feedback into improvements. With our support offering you have a direct line of communication that allows us to hone in on proactive fixes that can impact your bottom line.

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Read our Q&A below to see three of the most commonly asked questions.

Q1. What type of support do I need?

If you’re not sure, we’re here to help. As soon as you reach out to us, we will try to understand a bit more about what kind of services you might need and propose a certain support scheme with all the details regarding what is included.

This way, we make sure you are in the driver’s seat at all times and choose what’s right for you and your team.

Q2. Do you offer full 24/7 support?

For specific scenarios, yes. Our focus is on the right level of expertise for our customers, so depending on the type of challenge you have in your infrastructure, we will look at what kind of 24/7 support you need. We can offer 24/7 for priority 1 incidents, or even more than that.

Our technical accounts team will help you customise your 24/7 support.

Q3. Can I combine development services with support?

Of course! We are here to help you, our customer, grow in whatever way you feel necessary. Thus, we can always look at combining different services from our offering. This ranges from combining personalised support with development services but also with our retainer offering.

Enable your FreeBSD infrastructure now!