Bug Investigation and Patching

Bug Investigation and Patching

The Klara Bug Investigation and Patching solution delivers comprehensive framework around debugging critical issues in FreeBSD and/or OpenZFS. Our experienced team is available to resolve issues and adapt the software as needed to suit the needs of your infrastructure and ensure the necessary continuity at the community level as well.

The Challenge

Software is never perfect. With so many pieces of code interacting with each other, and with the amount of new code introduced every day, bugs and code malfunctions are inevitable. And when working with open source code, fixing the issue or the bug is not the end of the journey. Upstreaming it ensures its fix for the entire community and prevents the issue from returning with the next release, but it adds a layer of complexity to the process.

Fix and Forget

Work with a clear budget, and a well-defined structure. Our teams will first look at the problem, estimate the challenge, and only after that they will start diving into the fix. We understand the need for stability and no testing-in-production practice. We will safely reproduce and test for any additional conflicts and only when it’s deemed safe we will proceed to merge this into production and future OS or storage releases.

The Klara Inc. team of engineers have the deep expertise in the OpenZFS Filesystem and FreeBSD OS required to quickly investigate and rectify the most stubborn issues. When organizations face technical challenges, they need a partner with experience and the industry and community connections to solve the problem.

Getting Started 

Ensure you always have access to the expertise you need to keep your infrastructure working as it continues to evolve. Ongoing support from people who understands your application and how it is used ensures you get the best outcome. 


What’s in the box:

  • Phase 1 – The bug investigation phase identifies the root cause of the defect and attempts to mitigate the issue. (lessen its impact)
  • Phase 2 – The scoping phase investigates what changes will be required and generates a (fixed-price) quote to resolve the defect.
  • Phase 3 – The patching phase delivers the fixes and optionally contributes them back to the open source project.
  • Additional community and infrastructure support to ensure no future impact